Insurance Claims

Insurance paperwork shouldn’t slow you down after an accident. At Marrickville Autobody, we work with all major insurance companies and manage tiye Insurance claim from start to finish—so you don’t have to chase approvals, wait on hold, or learn repair jargon. Our focus is simple: fast approvals, clear communication, quality repairs, and an easy handover. Whether your situation is comprehensive, third-party, hail, or a not-at-fault claim, we’ll explain your options up front and keep you updated at every step.

From the first assessment to the final polish, your vehicle stays with our trusted Inner West team. We organise photos, prepare a professional estimate, liaise with the insurer’s assessor, order parts promptly, and repair your vehicle to manufacturer standards. You’ll have a single point of contact so you always know what’s happening and when to expect your car back.

How We Help With Your Claim

• Lodge & document — we help submit the claim with clear photos, damage notes, and incident details (date, time, and location) to speed decisions.

• Assessor coordination — we meet or liaise with the assessor, answer technical questions, and handle supplements if extra damage is found.

• Repairs done right — structural checks, panel repairs, exact colour matching, spray and bake, and final quality control before handover.

Step-by-Step: What To Expect

• 1) Assessment & photos — visit our Marrickville workshop (or send images) for an initial assessment and estimate.

• 2) Claim lodgement — we help you lodge the claim and submit the right evidence the first time.

• 3) Approval & parts — once approved, we order parts immediately to minimise downtime.

• 4) Repair & refinish — panel work, preparation, colour matching, basecoat and clear, then bake-cure for durability and gloss.

• 5) Quality check — final inspection under multiple light sources, road test where appropriate, and paperwork prepared.

• 6) Handover — we walk you through the work completed and aftercare; your car is returned in pre-accident condition.

Your Rights & Options

• Choice of repairer — you can choose where your car is repaired. Keep your vehicle with technicians you trust in the Inner West.

• Quality parts & methods — we’ll explain OEM vs quality aftermarket parts and the best approach for safety, value, and finish.

• Clear timelines — you’ll get realistic timeframes and updates, especially if parts availability or supplements affect scheduling.

What We Need To Get Started

• Policy number and (if lodged) your claim number.

• Incident details: date, time, location, and a short description of what happened.

• Third-party information if applicable (name, rego, insurer, claim or reference).

• Vehicle details (make, model, rego/VIN) and whether the car is drivable.

Replacement Vehicle While We Repair

Where applicable, we help arrange a suitable replacement vehicle so you can keep moving while repairs are underway. Tell us your needs (run-about, family car, tradie setup) and we’ll coordinate the best available option through our partners.

Serving Marrickville & the Inner West

We handle insurance repairs for drivers from Marrickville, Newtown, Dulwich Hill, Petersham, Enmore, Stanmore, Sydenham, Tempe, St Peters, Summer Hill, and Leichhardt. Our local team is known for clear communication, fast approvals, and workmanship that we back with a Lifetime Workmanship Guarantee.

FAQs

• Will I need to pay an excess? Your policy sets the rules. If you’re not at fault and the other party is identified, the excess is often waived or reimbursed—ask us and we’ll confirm for your case.

• How long does approval take? Straightforward claims can be approved quickly; complex cases or parts delays may extend timelines—we’ll keep you updated.

• Can I choose you as my repairer? Yes. Australian consumers have a choice of repairer; keep your vehicle with a trusted local team.

• What if extra damage is found? We prepare a supplement for the insurer and keep you informed—no surprises.

Ready to start your claim? Contact Marrickville Autobody and we’ll handle the paperwork, approvals, and repairs—so you can get back on the road sooner.